This policy explains what personal data Verified Enquiries collects when you use this website, why we collect it, who we share it with and the choices you have. It is written with India's Digital Personal Data Protection Act, 2023 in mind.
1. Data we collect
Information you give us
- Enquiries and applications — when you send an enquiry, request a quotation, list a business, apply for work, request a strategy call or ask for event help: your name, mobile number, email, business name, city and the requirement you describe.
- Event bookings — booking contact details, attendee names and emails, and the tickets selected.
- Package requests — your business details and the services you selected in the package builder.
- Accounts — if you register: name, email, mobile number and a securely hashed password. When you verify your mobile number we create a guest account linked to that number, so this browser can recognise you (for up to 90 days) and you can see your own enquiries, bookings and quotations. You can sign out at any time, add an email and password, or ask us to delete the account.
- Mobile verification — if you choose to verify your number, it is checked by a one-time code (see section 4).
- Welcome questions and prompts — answers you give, such as what brings you here, a business category, city, budget or language preferences.
Information collected automatically (only with your consent)
- Visitor statistics (Analytics) — pages viewed, time on page, referring site, campaign tags, device type, browser and operating system. We store a salted one-way hash instead of your IP address.
- Visitor profile (Personalisation) — your welcome-dialogue answers, categories you view and an engagement score that helps our team prioritise follow-up.
2. Why we use it
- To respond to your enquiry, connect you with relevant businesses or talent, and process bookings and package requests.
- To verify enquiries — so businesses receive genuine requests — including optional mobile verification.
- To personalise the website (e.g. showing relevant directories) if you allow personalisation.
- To understand how the website is used and improve it, if you allow analytics.
- To send occasional updates and offers only if you tick the separate marketing box. Submitting an enquiry never signs you up for marketing.
- To keep the website secure and prevent spam and abuse.
3. Linking your browsing to your enquiry
Your visitor profile is anonymous. When you submit a form, the preferences you shared on this website are attached to your enquiry so our team can help you faster. This is stated on every form. If you have switched personalisation and analytics off, nothing from your browsing is attached.
4. Mobile verification
Optional mobile verification uses Google Firebase Authentication, which sends the SMS code and is protected by Google reCAPTCHA. Google processes your number and device information for this purpose under its own terms and privacy policy. We then store your verified number, when it was verified and the page you were on.
5. Who we share data with
- Businesses and talent you contact — the details needed to respond to your request. Direct contact details of listed people are shared only with their consent.
- Service providers who host or operate the website for us, and Google Firebase for verification.
- CRM and messaging tools our team uses to manage enquiries (for example email, Slack, HubSpot or Zoho), where we have enabled them.
- Analytics or advertising providers (for example Google Analytics or Meta) — only if you accept those cookie categories.
- Authorities, where required by law.
We do not sell your personal data.
6. How long we keep it
- Enquiries, bookings and package requests: as long as needed to handle them and meet legal and accounting obligations.
- Visitor statistics and profiles: up to 24 months from your last visit.
- Consent records: for as long as needed to show what you agreed to.
- Form progress you choose to save is kept only in your own browser and deleted after 7 days or when you submit.
7. Your rights
You can ask to access, correct or delete your personal data, withdraw consent, or nominate someone to act for you. Change cookie choices at any time with Cookie settings, and edit your website preferences with Personalise. Withdrawing consent does not affect processing that happened before.
8. Security
We use encrypted connections, hashed passwords, signed tokens for verification and access controls for staff. No system is completely secure, but we work to protect your data and will act promptly on any breach.
9. Contact and grievances
For questions, requests or complaints about your personal data, contact our Grievance Officer at connect@verifiedenquiries.com or +91 788 78 788 02, Pune, Maharashtra, India. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
10. Changes
We will update this page when our practices change. If changes are material, we will ask for your cookie choices again.