This policy explains how cancellations and refunds work for payments made on Verified Enquiries, operated by Twig Software Solutions Private Limited.
1. Event tickets
- Cancel up to 48 hours before the event starts — full refund.
- Less than 48 hours before the event — tickets are non-refundable, but you may transfer your ticket to another person by emailing us the attendee's name and email.
- Event cancelled or rescheduled by us — full refund, or you may keep your ticket for the new date.
- Free tickets need no refund; please cancel so the seat can be released.
2. Pricing plans (monthly packages)
- Before activation — cancel for a full refund of the amount paid.
- After services are activated — the current month is non-refundable because work and lead delivery start on activation. You can stop the plan at any time and you will not be charged for following months.
- If we cannot deliver the agreed scope, we refund the undelivered portion.
3. Shop orders
- Before dispatch — cancel for a full refund.
- Damaged, defective or wrong item — tell us within 48 hours of delivery with photos; we will replace the item or refund it in full, including delivery charges.
- Other returns — unused items in original packaging can be returned within 7 days of delivery; return shipping is paid by the customer. Personal-care items that have been opened cannot be returned for hygiene reasons.
4. How refunds are paid
Approved refunds are issued to the original payment method through Razorpay within 5–7 working days (bank processing times may vary). You will receive an email when the refund is initiated.
5. How to cancel or request a refund
Email connect@verifiedenquiries.com or call +91 788 78 788 02 / 03 / 04 with your booking, order or package reference (for example BK-…, ORD-… or PKG-…). We reply within 2 working days.