These terms are between Twig Software Solutions Private Limited, which runs Verified Enquiries ("we", "us"), and the business that creates an advertiser account ("you"). They apply when you join as an advertiser, create a campaign or add money to your ad wallet. Our Ad Content Policy forms part of these terms.
1. How you are charged
- You set a price for one verified enquiry (not less than the minimum shown when you create a campaign). You are charged that price only when a customer who clicked your ad sends an enquiry and confirms their own mobile number by OTP.
- Views and clicks are free. If the same mobile number already enquired with you recently (currently within 30 days), the new enquiry is delivered free.
- Some enquiries are held for review by our fraud checks. They are delivered to you, but charged only if we confirm they are genuine.
- We do not guarantee how many enquiries you receive, which websites show your ad, or that customers will buy from you.
2. Your ad wallet
- The wallet is prepaid. Online top-ups are paid through Razorpay and GST is added at the applicable rate; we issue a tax invoice. Bank transfers are credited once we receive the money.
- Each charged enquiry is taken from the wallet. Your ads stop showing when the balance is below the price of one enquiry. Enquiries from ads already shown may still arrive and can take the balance slightly below zero; you owe that amount, and it is taken from your next top-up.
- The balance can be used only for ads on Verified Enquiries, earns no interest and cannot be transferred. If you close your account, you can ask for the unused balance to be refunded; we refund it within 30 days, after deducting anything you owe.
3. Reporting fake enquiries
You can report a charged enquiry from your account within the reporting window (currently 7 days), for example a wrong or unreachable number or no real requirement. We review each report. If we agree, the price returns to your wallet; our decision after review is final. Reports made in bad faith may lead to suspension.
4. Your ads
- You are responsible for your ads and must have the right to use everything in them. They must be accurate and follow the Ad Content Policy, the ASCI Code and the law.
- We review every ad before it runs and may refuse, pause or remove an ad at any time. Changing an approved ad sends it back for review.
- Ads are labelled “Ad” and appear on partner websites chosen by us according to your targeting; you cannot require a particular website or position.
5. Customers' personal data
Each enquiry contains personal data of a customer who asked you to contact them. You must:
- use it only to respond to that enquiry and provide what the customer asked for;
- not sell, share or rent it, or add it to marketing lists without the customer's separate consent;
- keep it secure, delete it when you no longer need it, and follow the Digital Personal Data Protection Act, 2023 and TRAI's rules on commercial communication.
You will compensate us for losses caused by your misuse of enquiry data or by your ads.
6. Not allowed
You must not click or send enquiries to your own or competitors' ads, make false reports, or try to manipulate the network in any other way. We may suspend or close accounts that do.
7. Ending, liability and changes
- You may stop advertising at any time. We may suspend or close your account, immediately if you break these terms.
- Neither of us is liable for indirect or consequential losses. Our total liability to you is limited to the amounts charged to your wallet in the 3 months before the claim.
- We may update these terms; we will tell you about material changes by email or in your account at least 15 days before they apply.
8. Law and contact
These terms are governed by the laws of India, and courts at Pune, Maharashtra have jurisdiction. Questions and complaints: connect@verifiedenquiries.com, +91 788 78 788 02 / 03 / 04, Pune, Maharashtra, India.